Question 1

What areas do you serve?

Accepted Answer

We serve Metro Atlanta, surrounding areas, and long-distance destinations throughout Georgia and beyond. Contact us with your pickup and delivery locations to confirm availability and receive a quote.

Question 2

How much does delivery cost?

Accepted Answer

Pricing depends on the pickup and delivery locations, distance, size and number of items, stairs, and whether setup or installation is needed. Contact us or submit our Free Quote form for a fast, upfront quote.

Question 3

What types of items do you deliver? Do you pick up from Rooms To Go and other locations?

Accepted Answer

Yes! We provide pickup and delivery from Rooms To Go and other furniture stores, as well as transportation of items you already own. Whether you’re moving furniture, appliances, or other large items from one home, apartment, storage unit, or other location to another, we can help. We deliver sofas, beds, mattresses, dining sets, refrigerators, TVs, wardrobes, appliances, and other large or bulky items. Setup and installation are also available when needed.

Question 4

Do you offer junk removal and hauling?

Accepted Answer

Yes. We provide junk removal and hauling for unwanted furniture, mattresses, appliances, and other bulky items. We can pick up the items from your home, apartment, storage unit, or other location and haul them away as needed.

Question 5

Do you offer setup and installation?

Accepted Answer

Yes. Depending on your needs, we can provide setup, assembly, and installation for furniture, appliances, TVs, beds, and other items. Let us know what you need when requesting your quote so we can include the service in your estimate.

Question 6

Do you deliver to apartments or locations with stairs?

Accepted Answer

Yes. We can deliver to apartments, homes, and other locations with stairs. Please let us know in advance how many flights of stairs are involved so we can properly plan your service and provide an accurate quote.

Question 7

How far in advance should I book my delivery?

Accepted Answer

We recommend booking as early as possible to secure your preferred date and time. Same-day or next-day service may be available depending on our schedule. Contact us to check availability.

Question 8

Do you offer long-distance delivery?

Accepted Answer

Yes. In addition to serving Metro Atlanta and surrounding areas, we also provide long-distance delivery throughout Georgia and beyond. Contact us with your pickup and delivery locations for availability and an upfront quote.

Question 9

Do I need to be present for pickup and delivery?

Accepted Answer

Not always. Depending on the pickup and delivery locations, arrangements may be made in advance if you cannot be present. Please provide clear instructions and make sure we have access to the items and the delivery location.

Question 10

How should I prepare my items for pickup?

Accepted Answer

Please make sure your items are accessible and the path is clear before we arrive. Remove personal belongings from furniture, appliances, drawers, and cabinets when possible. If an item requires special handling or disassembly, let us know when requesting your quote so we can come prepared.

Question 11

Can you pick up items from storage units?

Accepted Answer

Yes. We can pick up, deliver, and transport furniture, appliances, and other large items to or from storage units. Whether you’re moving items into storage, taking them out, or transporting them between locations, we can help.

Question 12

Do you deliver single items or only large moves?

Accepted Answer

Yes. We can transport a single item or multiple items. Whether you need a sofa, refrigerator, bed, TV, appliance, or several pieces of furniture moved, contact us with the details and we’ll provide an upfront quote.

Question 13

Can you remove old furniture or appliances when delivering new items?

Accepted Answer

Yes. Junk removal and hauling can be added to your delivery service when needed. For example, we can deliver your new furniture or appliance and remove unwanted furniture, mattresses, appliances, or other bulky items you no longer need. Please let us know when requesting your quote so we can include both services.

Question 14

Can you move heavy or oversized items?

Accepted Answer

Yes. We specialize in transporting large and bulky items that may not fit in a regular vehicle, including furniture, appliances, large TVs, beds, wardrobes, and more. Let us know the size and type of item when requesting your quote so we can properly plan your service.

Question 15

Can you pick up purchases from Facebook Marketplace, private sellers, or stores?

Accepted Answer

YYes. We can pick up furniture, appliances, and other large or bulky items purchased from Facebook Marketplace, private sellers, Rooms To Go, other furniture stores, warehouses, and other pickup locations. Simply provide us with the item details, pickup and delivery locations, and any special instructions, and we’ll provide you with a quote.

Question 16

Can you pick up an item even if I’m not able to transport it myself?

Accepted Answer

Absolutely. That’s what we’re here for. If you purchase furniture, appliances, or other large items that won’t fit in your vehicle, we can pick them up and deliver them to your home, apartment, storage unit, or another location.

Question 17

Do you provide local deliveries for short distances?

Accepted Answer

Yes. No distance is too short for us to help. Whether your items need to be moved across town, between nearby homes or apartments, or just a short distance from a store or storage unit, contact us for a quote.

Question 18

Can you make multiple pickups or stops in one delivery?

Accepted Answer

Yes. Depending on the job, we can arrange multiple pickup locations or stops as part of your delivery. Send us the addresses and details when requesting your quote so we can plan the route and provide accurate pricing.

Question 19

Do you help with small moves?

Accepted Answer

Yes. We can help with small moves involving furniture, appliances, and other large items between homes, apartments, storage units, or other locations. Whether you have just a few items or several pieces to move, contact us with the details for a quote.

Question 20

Do you deliver and install appliances?

Accepted Answer

Yes. We can pick up and deliver refrigerators, washers, dryers, stoves, and other large appliances. Setup or installation may also be available depending on the appliance and the service required. Let us know what you need when requesting your quote.

Question 21

Do you offer weekend delivery?

Accepted Answer

Yes. Platinum Delivery is available seven days a week. Contact us to check availability for your preferred date and time. We recommend booking in advance whenever possible.

Question 22

How do I get a quote?

Accepted Answer

For the fastest quote, give us a call and tell us what you need picked up, delivered, installed, or removed. You can also submit our Free Quote form with your service details, and our team will contact you as soon as possible.

Question 23

Can you pick up purchases from stores other than Rooms To Go?

Accepted Answer

Yes. While we provide pickup and delivery from Rooms To Go, we can also pick up furniture, appliances, and other large items from other stores, warehouses, individual sellers, and other pickup locations. Contact us with the pickup and delivery details for a quote.

Question 24

Can you help with loading, unloading, setup, and installation?

Accepted Answer

Yes. Our services can be customized based on your needs. Some customers only need pickup, transportation, and delivery, while others prefer help with loading, unloading, setup, assembly, or installation. Let us know exactly what you need when requesting your quote, and we’ll provide pricing based on the services required.

Question 25

Do I need to provide someone to help with the move?

Accepted Answer

Not necessarily. Tell us what items you need moved and what level of assistance you need. We can plan the service based on the size and number of items, access at each location, and any loading, unloading, setup, or installation required. Your quote will reflect the services you choose.

Question 26

Do you deliver to apartments, condos, and high-rise buildings?

Accepted Answer

Yes. We provide delivery to apartments, condos, and other residential buildings. Please let us know about stairs, elevators, loading areas, building access, or any special requirements when requesting your quote so we can properly plan your service.

Question 27

Do you provide delivery services for businesses?

Accepted Answer

Yes. We work with both residential and business customers. We can pick up and transport furniture, appliances, equipment, and other large items for offices, stores, businesses, and other commercial locations. Contact us with the details of your job for a customized quote.

Question 28

What are your business hours?

Accepted Answer

Platinum Delivery is available daily from 8:00 AM to 8:00 PM. Contact us during business hours to request a quote, check availability, or schedule your service.

Question 29

How do you handle fragile or delicate items?

Accepted Answer

Please let us know in advance if you have fragile, delicate, or high-value items, such as large TVs, mirrors, glass tables, furniture with glass doors, artwork, or other items requiring special handling. This allows us to evaluate the job, determine the appropriate handling and transportation needs, and provide an accurate quote.

Question 30

Can you disassemble and reassemble furniture?

Accepted Answer

Yes. Depending on the item and your needs, we may be able to disassemble furniture for transportation and reassemble it at the delivery location. This may include items such as bed frames, tables, shelving units, and other furniture. Please let us know in advance so we can evaluate the work and include the service in your quote.

Question 31

What information do you need for a junk removal quote?

Accepted Answer

Please tell us what you need removed, approximately how many items there are, and where they are located. Photos are helpful, especially for large or bulky items such as sofas, mattresses, refrigerators, washers, dryers, stoves, or multiple pieces of furniture. Also let us know about stairs or any access limitations so we can provide a more accurate quote.

Question 32

Can I arrange a pickup and delivery if I’m not at the pickup location?

Accepted Answer

Yes. In many cases, you can arrange a pickup and delivery even if you are not present at the pickup location. Please make sure the seller, store, or person at the pickup location is aware of the scheduled pickup and that the items are accessible. Any necessary contact information or pickup instructions must be provided in advance. If the customer will not be present, the service must be paid before delivery.

Question 33

What information should I provide when booking my service?

Accepted Answer

Please provide the pickup and delivery locations, a description of the items, photos when possible, information about stairs or access, and any setup, assembly, installation, or junk removal services you may need. Providing complete details helps us plan the job properly and give you an accurate quote.

Question 34

How long will my delivery take?

Accepted Answer

Delivery time varies depending on the distance, number and size of items, pickup and delivery access, traffic, stairs, and any additional services requested. We’ll review the details of your job and provide an estimated timeframe when scheduling your service.

Question 35

What if I need to add more items after receiving my quote?

Accepted Answer

Please let us know before your scheduled service if you need to add additional items. Your original quote is based on the information provided at the time of the estimate, so adding items or services may change the final price. We’ll review the additional items and update your quote if necessary.

Question 36

Can the price change after I receive my quote?

Accepted Answer

Your quote is based on the information provided before the service. The price may change if the job is different from what was originally described, such as additional items, unexpected stairs, difficult access, oversized items, or additional setup, assembly, installation, or hauling services. Providing complete and accurate details helps us give you the most accurate quote possible.

Question 37

Do you offer same-day delivery?

Accepted Answer

Yes. Same-day delivery is available when our schedule allows. Availability depends on the pickup and delivery locations, the items being transported, and the services needed. For same-day service, we recommend calling us directly for the fastest response and to confirm availability.

FAQ