Privacy & Terms
Your privacy and trust are important to us. This page explains how Platinum Delivery handles information submitted through our website and outlines the general terms that apply when using our services.
Privacy Policy
At Platinum Delivery, we respect your privacy. When you contact us or request a quote, we may collect information such as your name, phone number, email address, pickup and delivery locations, and details about the service you need.
We use this information to prepare your quote, communicate with you, schedule your service, and provide the delivery or other services you request.
We do not sell or rent your personal information. Your information is used only as needed to communicate with you and operate our services.
If you have any questions about your personal information or our Privacy Policy, please contact Platinum Delivery.
Terms of Use
By requesting or booking a service with Platinum Delivery, you agree to provide accurate information about the items, pickup and delivery locations, stairs, access conditions, and any additional services you may need.
Quotes are based on the information provided at the time of the estimate. If the job changes, additional items are added, access conditions are different from those originally provided, or additional services are requested, the price may be adjusted accordingly.
Service availability, including same-day service, depends on our schedule, location, and the type of service requested.
Customers are responsible for ensuring that we have appropriate access to the items and to the pickup and delivery locations at the scheduled time.
Payment terms will be confirmed when the service is scheduled. If the customer will not be present at the time of delivery, payment may be required in advance.
If you have any questions about your quote or service, please contact Platinum Delivery before booking.